Privacy Policy

This Privacy Policy applies to the Chiropractic Edge website. The site is provided for information and educational purposes and may contain links to other sites. Once you enter another website (whether through an advertisement, service, or content link), be aware that Chiropractic Edge is not responsible for the privacy practices of such other sites. We encourage you to look for and review the privacy statements of every website that you visit.

We believe that transparency is the key to any healthy relationship. At Chiropractic Edge, we’re all about healthy. We appreciate that you are trusting us with information that is important to you, and we want to be transparent about how we use it.

Information We Collect and How We Use It

We collect the following personal information from you on the Chiropractic Edge website forms:

• First and last name
• Email address
• Phone number

By submitting your phone number through our website forms, you consent to receive communications from our office via phone call and SMS/text message for purposes related to your care, appointments, account information, and requested services.

By entering this information, you are providing personal information that will be used by Chiropractic Edge for the sole purpose of scheduling your appointment or returning your contact request.

If you choose to subscribe to our newsletter, you will receive recurring practice newsletters, announcements and occasional promotional information via email. These emails will be of a general nature and will in no way disclose your unique health characteristics. You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of our emails.

If you wish to stop receiving text messages from us, reply STOP to any text message sent from us. You may also reply HELP for additional assistance.

SMS Messaging Policy

By providing your mobile phone number and opting into SMS communications through our website forms, appointment requests, or other communication methods, you consent to receive text messages from Chiropractic Edge.

These messages may include:

• Appointment reminders
• Scheduling confirmations
• Office notifications
• Follow-up communications
• Customer service messages
• Occasional promotional or marketing communications, where permitted by law and separately consented to

Message frequency may vary depending on your interactions with our office. Message and data rates may apply depending on your mobile carrier and service plan.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact our office directly. Consent to receive text messages is not a condition of purchase or of receiving healthcare services.

We do not sell, rent, or share mobile opt-in information with third parties for marketing purposes.

Passive Information We Collect

Like many other websites, we also automatically collect and log other non-identifying information when you interact with the Chiropractic Edge website:

Device data. We collect data from the device and application you use to access the website, such as your Internet protocol (IP) address, operating system, device type, browser type and timestamps.

Usage data. We collect usage data that may include which pages you visit, what you click on, and when you performed those actions. Emails sent by Chiropractic Edge collect information about who opened those emails and clicked links in them. We do this to measure performance and to monitor and improve email deliverability.

Disclosure of Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.

We will only release personally identifiable information to comply with valid legal requirements, such as search warrants, subpoenas, or court orders. In the event that we are legally compelled to disclose your information to a third party, we will attempt to notify you unless doing so would violate the law or court order.

SMS opt-in consent and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.

Your Rights to Access and Control Your Personal Data

You may ask us at any time for information about any personal data we hold about you, or ask us to correct or delete that information. We will complete this request within 30 days of the initial request being received.

• Access: You may receive a list of your personal data that we process, to the extent required and permitted by law.
• Rectification: You may correct any personal data that we hold about you.
• Deletion: To the extent required by applicable law, you may request that we delete your personal data from our database.
• Complaint: You have the right to contact or file a complaint with the Office of the Privacy Commissioner about our handling of personal data.

Data Retention

We keep the information we have about you and your use of our services for as long as necessary for our legitimate business interests, for legal reasons, and to prevent harm.

Analytics Services Provided by Others

Our website may use Google Analytics, a web analytics service provided by Google, Inc. The information generated includes aggregated and anonymised data about your location, device type, screen resolution, browser version, and other non-personal information.

The information Google retains is used to evaluate the use of our website, compile reports on website activity, and provide other services relating to website activity and internet usage. Further information may be obtained by visiting Google’s privacy policy.

You can opt out of Google Analytics using a browser plugin such as the Google Analytics Opt-out Browser Add-on.

Cookie Policy

We use cookies and other technologies to ensure that everyone who uses the Chiropractic Edge website has the best possible experience. We require your active consent to enable non-essential cookies. You can customise your preferences or withdraw your consent at any time.

Most browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience.

Please note that third parties, including analytics providers and embedded services, may also use cookies over which we have no control.

Our Policies for Children

We are committed to protecting the privacy of children. Neither Chiropractic Edge nor any of its services are designed or intended to attract children under the age of 13.

Information Security

We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data, including Transport Layer Security (TLS) to encrypt our website services. No method of transmitting or storing data is completely secure; if you have a security-related concern, please contact our office.

Changes to This Policy

We will inform you if a material change to this Privacy Policy is made that involves the use of your personally identifiable information. Your continued use of the site will indicate acceptance of the changes.

Who We Are and How to Contact Us

If you have questions, suggestions, or concerns about this policy, or about our use of your information, please contact us.

Chiropractic Edge 35 King Street Pukekohe 2120 (09) 239 2837 info@chiropracticedge.co.nz

This Privacy Policy does not protect you when you send content, questions or ideas to Chiropractic Edge via email. If you want to keep them private or proprietary, do not send them in an email. We try to answer every email within 48 business hours, but are not always able to do so.